Refund and Returns Policy

Effective Date: January 15, 2026

Overview

This Refund and Returns Policy explains how Swaminarayan Precast handles returns, exchanges, and refunds for purchases of precast concrete products, RCC compound walls, folding walls, and related construction materials made through our website or directly from our sales team.

Eligibility for Returns

1. Return window: Returns are accepted within 30 days of delivery for eligible items.

2. Condition: Items must be unused, in the same condition you received them, and returned in the original packaging.

3. Proof of purchase: A receipt or other proof of purchase is required to process a return.

Items Not Eligible for Return

1. Perishable goods or items that deteriorate over time.

2. Hazardous or regulated materials that cannot be safely returned.

3. Custom or cut‑to‑size materials (e.g., precast panels or fabricated components cut to customer specifications).

4. Sale items and gift cards (unless required by law).

5. Any item showing signs of use, damage not caused by us, or missing parts may be refused or subject to a partial refund.

Partial Refunds

Partial refunds may be granted in specific situations, including but not limited to:

1. Items returned more than 30 days after delivery.

2. Items returned with obvious signs of use.

3. Opened packaging for media or software products.

How to Return an Item

1. Contact us first: Email our returns team with your order number, item details, and reason for return.

2. Receive return authorization: Do not send items back without authorization. We will provide return instructions and the address to ship the item.

3. Ship the item: You are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance for high‑value items.

4. Inspection: Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

Refunds (if approved)

1. Processing: Approved refunds will be processed to the original method of payment. The time it takes for the refund to appear depends on your payment provider and bank.

2. Deductions: Return shipping costs and any applicable restocking fees may be deducted when the return is not due to our error.

3. Gifts: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver.

Exchanges

We will replace items only if they are defective or damaged. To request an exchange, contact us with photos and order details. If an identical replacement is available, we will provide instructions for returning the defective item and arranging shipment of the replacement.

1. You are responsible for paying your own shipping costs for returning items.

2. Shipping costs are non‑refundable.

3. Depending on your location, delivery times for exchanged products may vary.

4. For expensive items, consider using a trackable shipping service or purchasing shipping insurance.

Late or Missing Refunds

If you have not received a refund after we confirmed approval:

1. Check your bank or card issuer for processing times.

2. Contact your payment provider to confirm posting.

3. If you still have not received the refund, contact us and we will investigate.

Cookies & Consent

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Shipping Returns Address and Costs

1. Return address: We will provide the specific return address when you receive return authorization.

2. Shipping costs: You are responsible for return shipping costs unless the return is due to our error. Shipping costs are non‑refundable.

Gifts

If an item was marked as a gift at purchase and shipped directly to you, you may receive a gift credit for the value of the returned item. If the gift purchaser arranged shipment to themselves, refunds will be issued to the purchaser.

Contact Information

For returns, exchanges, or questions about this policy, contact us at:

1. Email: Swaminarayanprecast@gmail.com

2. Phone: +91 97481 39652

3. Registered Office: BL‑GG‑3 OR‑FR 106 Kiran Chandra Sinha Road, LP‑7/11, Sibpur Bazar, Howrah, Uluberia‑II, West Bengal, India – 711102